Refund Policy

Last updated: August 21, 2026

First-Order Guarantee

Trying something new should feel straightforward. If this is your first Motility Boost order and it isn't the right fit, contact us at support@axisrebalance.com within 30 days of delivery — even if you've opened it — and we'll make it right with a replacement, exchange, or refund.

This guarantee is not a promise of fertility, pregnancy, semen-analysis results, or any other health outcome. It applies to a customer's first order only.

Returns

Due to the nature of our products — ingestible daily supplement sachets — we're unable to accept returns on opened orders beyond the First-Order Guarantee above. Unopened, unused orders are eligible for a return within 14 days of delivery; contact support@axisrebalance.com to request one.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@axisrebalance.com with your order number and, if possible, a photo of the issue. We'll make it right with a replacement or refund.

Lost, Stolen, or Damaged in Transit

Every order ships free with tracking, and we stand behind it. If your package is lost in transit, stolen after the carrier marks it delivered, or arrives damaged, contact us at support@axisrebalance.com within 30 days of the expected delivery date and we'll arrange a replacement or refund at no additional cost to you.

Subscriptions

You may cancel or modify your Subscribe & Save subscription at any time before your next billing date through your account or by contacting us. Beyond the First-Order Guarantee above, cancelling a subscription does not entitle you to a refund for orders already processed or shipped — it simply stops future charges and shipments.

Refund Processing

Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Contact

Questions about this policy can be directed to support@axisrebalance.com.